1. Log onto USD at: https://usdit-app.mcpsmd.org/CAisd/pdmweb.exe
   
   Enter your ePay or Outlook username and password:
       (you do not need to enter the domain (ie: es, sec, mcpsmd)
                For Example:
                   User name: smithray
                   Password: Office123
   
   
2. Click on the Create a New Request link.



3. The Request Detail window will open and the new request will have an request number assigned to it.
   
4. Complete the Location Number field. If you do not know your location number you can click on the "Location" link to search for it. You can enter the location name in the Location Name box. Hint: You can use the percent sign as a wild card when searching. For example, if you don’t remember Col. Magruder’s first name, enter %Magruder% when searching for the school’s location number). Note: Please enter the location number for the location where you are having a problem. For example, if you are a roving teacher who is having trouble accessing folders at one of your schools, be sure to enter the location number of the school where you are having the access problem. That way your ticket can be properly routed to the appropriate person.
   
5. Complete the Request Area field. Click on the Request Area field link. Note: Click on the + symbol to expand the menus.   Click to select the request area that matches your location and type of problem.  If you don’t see a request area that fits your problem, select "Other".
   
6. From the Request Detail window, enter a complete description of your problem in the Request Description field. You should also complete the following for:


    All Requests: Be sure to include a room number and the name of the school or office location.

    Software and Application Requests: Please include the name of the software/application, exact error messages or codes (if any), make, model, MCPS barcode, and service tag or serial number of the machine.

    Computer Hardware Repairs: Please include a problem description, make, model, MCPS barcode, and service tag or serial number of the machine. If a monitor problem, please include the monitor serial number.

    Printer/Peripheral Repairs: Please include a problem description, exact error messages or codes (if any), make, model, MCPS barcode, and service tag or serial number of the machine.

    User ID and Passwords: Please include the name of the application for which you need a password.
It is not mandatory to provide the machine's information unless you are reporting a hardware problem. Note: If you are requesting IDs and passwords for students, you do not need to open a separate ticket for each student. Just be sure to include each student’s last name, first name, student number, grade level, and teacher’s last name.

    Telephones: Please include a problem description, the telephone and/or extension number, the make, model and location of the telephone.

    Other: (application issues, software installations, log on issues etc). Please include a complete problem description including any error messages or codes, the name of the application you are using, and room number.
It is not mandatory to provide the machine's information unless you are reporting a hardware problem.


7. Click the Spelling button to check your spelling.



8. Click on the Attach Document button if you need to upload and attach pictures or other information related to the problem.



9. Click the Save button.



10. Click Logout and USD will close, or click Home to create a new request.

Please create a separate request for each problem or repair

Check on status or update a request

Click here to access customer USD user guide

Click here to access analyst USD user guide

Updated July 18, 2010 by John Scott