|
Synching
Palm to web site |
  My Palm battery has died. How do
I set up my Palm for the assessment? |
Click
here for directions |
| How do I get my data back after
my battery has died? |
| After
your Palm has lost power, you cannot retrieve
any data or assessments from the Palm that had
not been synced to the mCLASS™ website.
Assessments that were on the Palm that have not
been synced to the mCLASS™ website are lost,
these students will need to be retested |
| How can I determine if my last
sync was successful? |
| Log
into the mCLASS™ website. Look in the upper
right hand corner for the sync status area. This
will tell you the last date and time you were
able to successfully sync. |
| How do I sync my Palm? |
- Connect the Palm to the computer using
the USB cord (make sure the Palm is turned
on).
- Double click on the HotSync® icon located
in the Programs folder (icon with red and
blue arrows).
- Log into Outlook.
- Tap the “Star” soft button
on your Palm. (HotSync® button)
- You should see the sync process happen.
|
| Can I sync from my Home Computer? |
| No,
you can only sync using your MCPS computer. |
| Can I sync from a Mac? |
| No,
mCLASS™ is not supported on the Mac. |
| The HotSync® icon is missing
from my “Programs” folder. |
| Restart
computer and log in again or try a different computer.
If you are still unable to see the HotSync®
icon contact the Help Desk. |
| My hard drive was re-imaged, now
I cannot sync my Palm. |
The
school's ITSS may need to reinstall the Palm and
mCLASS™ software; contact the Help Desk
to report the problem.
|
| I don’t see the HotSync®
icon in the system tray after I double click on
it. |
| Some
tech mod schools have security that prevents users
from seeing icons in the system tray. |
| I am unable to sync, now what? |
- You will need
to have Outlook open and you must be logged
in for the mClass™ Sync process to work.
- Verify that
you can log into the mCLASS™ webpage.
Then verify that the user id and password,
that allows you to log into the mCLASS™
webpage, is entered into the Palm.
- On your Palm's
main screen, tap the WG Sync icon to open
the WG Sync application.
- In the User
Name field, enter your mCLASS™ username.
- In the Password
field, enter your mCLASS™ password.
(Note: The username and password you enter
on the PDA must be the same as those you use
to access the mCLASS™ web site)
- Double click
on the HotSync® icon located in the Programs
folder (icon with red and blue arrows).
- Tap the “Star”
soft button on your Palm. (HotSync® button)
- You should see
the sync process happen.
If
you are still unable to sync report the problem
to the Help Desk. |
| While syncing, the sync failed
and now the Palm seems to be frozen or locked. |
| Perform
a soft reset by pressing the small reset button
located on the back of your palm. No data will
be lost by doing a soft reset, but the palm will
be forced to restart. |
| I am able to sync but some or all
of my uploaded scores are missing from the mCLASS™
webpage. |
Check
the date on your
Palm (the date needs to be correct before synchronizing).
To do this: Turn on the Palm-->tap on the
Prefs icon-->tap Date and Time-->set your
location, the date and the time and then tap
done.
Note:The time and date on your desktop computer
does not affect the sync.
|
| Palm
Use |
| My Palm will not turn on. |
Try
charging (look for lightening bolt on battery)
while it is plugged in. |
| My Palm is not responding and seems
to be locked up. |
Perform
a soft reset by pressing the small reset button
located on the back of your palm. No data will
be lost by doing a soft reset, but the palm
will be forced to restart. |
| Each time I launch mCLASS™
on my Palm I get a fatal error message. |
Contact the Help Desk to report the problem.
|
| How do I change my security settings
on the Palm? |
Do not change the security settings of
the Palm.
|
| How do I use the Calendar and Address
Book features? |
These features are not supported by the
Help Desk, but users are encouraged to experiment
with them to become familiar with the Palm.
|
| How can I set the date and time
on my Palm? |
Turn on the Palm-->tap on the Prefs
icon-->tap Date and Time-->set your
location, the date and the time and then
tap done.
|
| My Palm is not responding when
using the stylus. |
Re-digitize - Press Home
button, select Preferences icon, select
Touchscreen and then follow the onscreen
directions.
|
| My Palm is not responding to taps
when selecting sounds or letters in mCLASS™/DIBLES™
testing situation. |
Rather than just tap,
draw a small line to the right to select
the letters or sounds.
|
| My battery doesn't seem to hold
a charge for very long. |
Turn down brightness
on screen; turn off when not in use; charge
daily.
|
| My Palm is damaged. Who should
I call? |
Contact the Help Desk (301-517-5800) to
report the problem.
|
| My Palm was lost / stolen. |
If stolen report to police and the MCPS
Security Coordinator of the school and then
call the Help Desk (301-517-5800) to report
the incident.
|
| I lost my stylus. |
Contact the Help Desk (301-517-5800) to
report the problem.
|
| I have lost one of my cables, how
can I get a replacement? |
Contact the Help Desk (301-517-5800) to
report the problem.
|
| What does an asterisk next to a
book's title mean? |
Teacher manually entered this book and
there will not be any text shown on the
Palm.
|
| What happens to scores when student
changes teachers or schools? |
Scores follow the student as long as they
are in MCPS.
|
mCLASS™
Website Questions
|
| I have forgotten my mCLASS™
password |
Call the Help Desk (301-517-5800) with
your employee id number so we can reset
it.
|
| I am sure I’m using the correct
user id and password but I am unable to log into
the mCLASS™ webpage. |
When your mCLASS™ account was created
if the user id or password has an uppercase
letter then your mCLASS™ user id and
password is case sensitive.
|
| Can I change the password I use
to log into the mCLASS™ website? |
Call the Help Desk (301-517-5800)
with your employee id number so we can reset
it.
|
| The mCLASS™ webpage keeps
expiring, can I prevent this? |
Use specific navigation links on page rather
than back button on your browser.
|
| What happens to scores when a student
changes teachers or schools? |
Scores follow the student as long as they
are in MCPS.
|
| Will mCLASS™ reading assessment
data be moved to IMS? |
Yes
|
| How can I delete a DIBELS™
assessment from my Palm and from the Wireless
Generation™ mCLASS™ web site? |
Benchmark
- Select student’s name
- Tap on measure to be deleted; i.e.,
ISF, etc
- Tap on PROBE
- Tap on Probe not Valid:
- Finally tap on “INVALDATE”
Progress Monitoring
- Select student’s name
- Tap on Report
- Tap on History
- Select measures; i.e., ISF, PSF, NWF
- Select Form
- Tap on “Probe”
- Tap on “Probe Not Valid”
- Finally, tap on “INVALIDATE”
|
Data
Issues
|
| I’m unable to see one of
my students on the mCLASS™ Palm. |
Go to the mCLASS™ website and add
the student to your class or group, then
sync. If the student is still not showing
up in the class call the Help Desk.
|
| Can I clear Anchors on my Palm? |
Do not clear Anchors
on your Palm. Clearing anchors marks
the test results on the Palm as if they
had been synced to the mCLASS™ webpage,
even if they have not been uploaded.
|
located in the lower right hand side of your palm
to sync (This sync will install the WGSync application
on the Palm; Sync #1)
is installed 
