EXAMPLES OF DUTIES AND RESPONSIBILITIES:

Duties and responsibilities may vary based on assigned role (salary and administration, benefits or retirement). The below is intended to incorporate examples of duties and is not to be considered an exhaustive list.

Grade 16 and 17
1. Responds, resolves, and accurately tracks call tickets meeting the established ERSC service-level agreement (SLA).
2. Analyzes each human resource transaction received, recognizes any inconsistencies, and communicates discrepancies to the appropriate department to ensure employees: are paid correctly; are placed in correct assignments; have the proper documentation; have the correct information in their personnel file.
3. Maintains accurate records and documentation associated with transactions processed, issues and resolutions to ensure meeting auditors requirements, which may include: employee assignments, salary placement, enrollment/changes, benefits, retirement, pension, flexible spending and other relevant functions of the office and incumbent¿s role.
4. Scans and indexes all relevant documents received in the Document Management System.
5. Analyzes transactions and makes corrections if necessary to ensure position and salary administration rules, and pay rate guidelines are being followed.
6. Provides excellent and professional oral and written customer service to employees, retirees, and families.
7. Completes calculations accurately, such as: pension calculations for maximum benefit; leave totals; compensation; shift differentials; flexible spending; Medicare.
8. Accurately applies policies, regulations, rules, state and federal laws, negotiated agreements (MCEA, SEIU, MCBOA/MCAAP), and other applicable guidelines to all transactions and inquiries/resolutions.
9. Receives and completes employee research and verification letters using current and legacy human resources system.
10. Serves as backup to call center assistants.


Grade 17
1. Runs daily/weekly/monthly Lawson Business Intelligence (LBI) reports to send confirmation to employees/retirees and to ensure employee transactions are accurately entered in the Human Resource System before processing payroll, sending health vendor files, or pension files.
2. Serves as an escalation point for more difficult transactions and unresolved issues.
3. Performs more complex transactions such as: retroactive pay adjustments, historical data research and corrections including position flips.
4. Helps mentor and train new team members on processes and procedures related to human resources, payroll, insurance and retirement policies, regulations, and guidelines.
5. Provides support and guidance to schools, timekeepers, OHRD, and other MCPS departments to ensure employee transactions are being processed in a timely and accurate manner.
6. Provide training to administrative secretaries, timekeepers, and other office personnel regarding processes, policies, regulations, rules, state and federal laws, negotiated agreements, and other applicable guidelines.
7. Presents at the timekeeper meeting, new employee orientation, retirement informational and forms session to employees, various MCPS departments, and school administration.
8. Create and maintain transaction manual or documentation on transaction processes, salary rules, etc.
9. Performs technical systems tests on upgrades, changes and process improvements for ease of use and accuracy.
10. Researchers and provides strategies to improve processes in ERSC.