] Office of Human Resources - Montgomery County Public Schools

OFFICE OF HUMAN RESOURCES AND DEVELOPMENT → CLASSIFICATION → IT SYSTEMS SPECIALIST, TELEPHONY SPECIALIST

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IT Systems specialist, Telephony Specialist

MONTGOMERY COUNTY PUBLIC SCHOOLS CLASS DESCRIPTION
OFFICIAL TITLE: IT Systems Specialist CODE: 5160 SQ/OQ: Optimal Qualified
WORKING TITLE: IT Systems specialist, Telephony Specialist GRADE: 18-25 MONTHS: 12
SUMMARY DESCRIPTION OF CLASSIFICATION: Under the direction of the Supervisor of Telecommunication and Network Security, is responsible for independent work supporting a large LAN/WAN/Telephony network and providing guidance to technical support personnel engaged in a wide variety of technical support activities such as the design, installation, testing, modification, enhancement, and maintenance of a local and/or wide area computer network; and performs related work as assigned.
MINIMUM QUALIFICATION STANDARDS
KNOWLEDGE, SKILLS, AND ABILITIES: Considerable knowledge of practices related to managing and trouble-shooting a complex telephony infrastructure that is focused on Voice over IP technology. Requires a fundamental understanding of TCP\IP and LAN\WAN networking. Requires the ability to manage a growing centralized, SIP-based telephony solution with Call Center capabilities. Must be able to configure button mapping, ringing changes, hunt group set-up, voice mail and COS changes. Requires strong understanding and experience with Cisco routers, switches, wireless networks, Cisco and Mitel VoIP systems, and analog telephony systems. Must be experienced in providing data network operational support and planning for data network and communications projects involving TCP/IP to support MCPS staff and school customers. Ability to work in a collaborative, innovative, flexible and team-oriented environment. Ability to effectively lead work teams. Ability to determine priorities, allocate resources, manage projects, and measure and analyze results. Flexibility, adaptability and the ability to learn quickly in various technical and creative environments, while delivering quality work with tight deadlines. Must have excellent interpersonal skills and proven ability to build productive relationships with a wide range of stakeholders both internally and externally. Ability to communicate effectively, both orally and in writing. Knowledge of and the ability to meet the seven core competencies of the Supporting Services Professional Growth System (SSPGS).
EDUCATION, TRAINING, AND EXPERIENCE: Associate¿s degree required. Bachelor¿s degree preferred. College level course work in computer networking, telephony, or computer related courses. One to three years of progressively more responsible experience in analog and digital telephony, LAN/WAN routing and switching, managing and trouble-shooting a mixed telephony infrastructure environment and administration. Other combinations of applicable education and training, which provide the knowledge, skills, and abilities necessary to perform effectively in the position, may be considered.
CERTIFICATE AND LICENSE REQUIREMENTS: CompTIA Network+ or above preferred
PHYSICAL DEMANDS: (Special requirements such as lifting heavy objects and frequent climbing.) As required by the duties and responsibilities of the job.
SPECIAL REQUIREMENTS: (Frequent overtime or night work required, etc.) Night or weekend work may be required on rare occasions.
OVERTIME ELIGIBLE: No

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

1. Performs all tasks associated with the IT systems support specialist.
2. Provides technical support for an assigned program.
3. Perform Moves, Adds, Changes and Deletions on the MCPS digital, analog and IP telephone infrastructures.
4. Coordinates with outside vendors for the repair of complex problems.
5. Monitors, diagnoses and repairs existing telephony environments.
6. Diagnoses telecommunication problems.
7. Performs telephony networking analysis, as required.
8. Travels between central offices and school sites to deliver essential onsite service and support.
9. May supervise technical aspects of work.
10. May provide technical support for enterprise system projects.
11. Assists with the management and maintenance of all software and hardware systems required to carry out the implementation assigned.
12. Prioritizes, schedules, and allocates technology support resources for the implementation assigned.
13. Provides support for instructional and administrative computer technology and resolves technical support issues that may interrupt the delivery of instruction and administrative services.
14. Diagnoses and assists in the resolution of complex issues related to infrastructure, servers, VoIP, wireless infrastructure, and local and wide area networks.
15. Provides orientation, mentoring, training, and staff development for staff.
16. Serves on cross-functional teams, as assigned.
17. Participates in planning of state-of-the-art technology implementations.
18. Creates long-range plans for the adoption of new technologies.
19. Participates in the design of enterprise-wide infrastructure.
20. Provides and recommends specific technology solutions based on user requirements.
21. Obtains quotes on hardware and software based on design specifications.
22. Prepares and conducts technical reviews of various projects and/or specific incidents.
23. Reviews hardware and/or software specifications from different departments and analyzes and reports on configuration issues.
24. Attends meetings to discuss technical requirements.
25. Ensures collaboration with other technology teams.
26. Monitors network management and performance software applications.
27. Performs related duties as assigned.
Class Established: 7/1/06
Date(s) Revised: 12/13; 12/20
Last Reviewed:

This description may be changed at any time.