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OFFICE OF HUMAN RESOURCES AND DEVELOPMENT → CLASSIFICATION → SPECIALIST INSURANCE & RETIREMENT, HEALTH, PERSONAL RETIREMENT ACCOUNTS
Sorted by job title: A - C | D - H | I - Q | R - Z
EXAMPLES OF DUTIES AND RESPONSIBILITIES:
1. Reviews benefits actions for compliance with program rules and regulations. 2. Determines eligibility and entitlements, requests and evaluates information regarding benefits, interprets and applies technical benefit provisions. 3. Works with defined contribution plan participants to resolve issues related to withdrawals, loans, transfers and contributions. Works with plan vendors to provide customer service to MCPS employees, retirees, former employees and beneficiaries.4. Assists chief investment officer with identification of plan issues and proposes operational solutions. Participates in meetings with vendors. Participates in vendor selection process.5. Makes determinations on unclear cases and resolves technical problems including application of applicable federal, state and local laws and regulations, as well as Board policies, regulations and negotiated agreements6. Informs staff of changes in benefits and procedures as required. 7. Researches questions on benefits and retirement plans, and other related programs on behalf of employees and retirees. 8. Determines next steps and communicates results and other information as appropriate to employees and retirees. 9. Explains benefit plans, retirement provisions and options, and benefit programs to employees and retirees, both in groups and individually. 10. Handles correspondence related to benefits and follows through to ensure that employee and retiree needs are met. 11. Presents retirement and benefit information programs to new and current employees, prospective retirees, retirees and family members. 12. Participates in development of communications pieces and materials regarding retirement programs and benefit plans. 13. Serves as trainer and coach for Call Center/Transaction unit staff. 14. Answers complex retirement and benefits questions and provides direction and clarification on processing of retirement and benefits transactions. 15. Participates in implementation of systems, changes to processes and procedures relating to retirement and benefits programs. 16. Reviews system data for integrity and recommends changes to policy or procedures.17. Participates in the correction of data and trains other staff in data correction. 18. Performs related duties, as required
This description may be changed at any time.