| Assistant Chief Information Officer,
Department of End User Support |
0262 |
Assistant Chief Information Officer,
Department of End User Support
|
Q |
|
Under
general direction of the chief information officer,
coordinates the work of the department of end user support.
Assigns, supervises and deploys staff as necessary
to meet the technology training and support needs of
staff
in schools and offices. Aligns the priorities of the
department with the vision of the office and coordinates
the work of this department with the other departments
and divisions within the Office of Information and Organizational
Systems. |
Ability to manage multiple complex projects and achieve
results within user-defined requirements for quality,
cost, and time. Knowledge of and ability to support
current information technologies and best practices.
Ability to use past experience and sound technical judgment
to provide needed information technology support to
staff in schools and offices. Ability to quickly learn
Montgomery County Public School (MCPS) policies, regulations
and practices. Requires excellent technical, process
improvement, team-building, and oral and written communications
skills. Knowledge of a variety of technology architectures
including web-based architectures, client/server and
centralized computing models. Familiarity with Oracle
and other enterprise databases.
|
| Bachelor’s degree in technology or related discipline
from an accredited college or university, with Master’s
preferred. Experience in managing complex programs of
services and support to users and in developing new
support models to meet changing customer needs. Proven
experience in leading teams and in managing people. |
| (Special requirements such as lifting heavy objects and frequent climbing.) None |
| (Frequent overtime
or night work required, etc.) Ability to work beyond a 40-hour work week as required. |
|
In collaboration and cooperation with other departments
and offices, directs the support of MCPS information
technology users.
Participates in short- and long-term technology planning
to meet MCPS strategic objectives.
Meets regularly with chief information officer and
key staff in the office of global access technology
to plan and coordinate activities of the office.
Prepares information and makes presentations to the
Board of Education, county council, and other public
groups as required.
Prepares program mission statements and budgets for
the department, and manages the expenditure of budgeted
resources.
Meets regularly with customers to solicit feedback
on customer needs and on the effectiveness of the department.
Identifies key results and measurable outcomes to evaluate
improved customer services and to determine areas of
improvement for the department.
Develops, supervises, and evaluates staff, delegating
responsibility to unit supervisors as appropriate.
Engages in personal development activities to maintain
currency with industry-wide best practices.
Directs user support, field operations, and technology
training, as well as web/internet, e-mail, distance
learning, and multimedia computer-based training.
Collaborates with community superintendents on strategies
and staffing assignments for the performance and operational
teams that support schools.
Works closely with staff in other offices to support
the MCPS vision, objectives and strategies.
Performs related work as required. |
