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Director, Division of Field Operations |
0369 |
| Under direction of the Assistant Chief Information
Officer, performs duties related to field-testing, deploying,
and servicing the school system’s technology systems
and infrastructure. Directs staff responsible for WAN/LAN,
telecommunications, field installation and user support.
Assigns, supervises, and redeploys staff as necessary
to meet the priorities of the school system. Maintains
familiarity with current trends and advances in technology
and education. Establishes excellent communications
with stakeholders to gather and implement customer requirements.
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| Must be able to apply past experience and sound technical
judgement in planning project staffing, costs, and schedules.
Requires knowledge of instructional and administrative
technology services and ability to procure, negotiate,
and administer multi-million dollar technology acquisition
contracts. Must be able to plan, cost, and implement
new approaches to providing user support services to
189 schools and 17,000 staff as well as providing computer
access for every child in the school system. Requires
skill in building loyal relationships with OGAT customers.
Excellent written and oral communication skills. Must
be able to balance quality, cost, and timelines to achieve
results that satisfy customers. Skilled in planning
and overseeing budget and financial matters, and knowledgeable
in developing profit enterprise systems. Knowledge of
the operations of schools and offices in MCPS.
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| Bachelor’s degree from an accredited college
or university. Experience in managing technical teams
in the areas of hardware and software field installation
and testing, design & maintenance of WAN/LAN’s,
voice and data communication services, and hardware
& software selection and acquisition. Excellent
technical, communication, process improvement, and team
building skills. Ability to focus on quality customer
service and quickly learn MCPS policies, regulations
and school system practices. Other combinations of applicable
education, training, and experience that provide the
knowledge, abilities, and skills necessary to perform
in the position may be considered. |
| (Special requirements such as lifting heavy objects and frequent climbing.) None |
| (Frequent overtime
or night work required, etc.) Must be able to work long hours as demanded by workload,
including attendance at meetings. |
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Meets regularly with assistant chief information officer
and key staff in the department of end user support
to plan and coordinate activities of the department.
Makes presentations to the Board of Education, County
Council, and other public groups as required to share
the vision, priorities, and accomplishments of MCPS.
Prepares program mission statements and budgets for
the division, and manages the expenditure of budgeted
resources.
Meets regularly with customers to solicit feedback
on customer needs and on the effectiveness of both the
division and of the office of global access technology.
Identifies key results and measurable outcomes to evaluate
improved customer services and to determine areas of
improvement for the division.
Develops, supervises, and evaluates staff, delegating
responsibility to unit supervisors as appropriate.
Engages in personal development activities to maintain
currency with industry-wide best practices.
Supervises WAN/LAN, telecommunications, field installation,
and school user support.
Works closely with staff in other divisions, departments,
and offices to support the MCPS vision, objectives and
strategies.
Performs related work as required. |
