|
Performs technical paraprofessional work related to a specialized area of technology support and performs related duties, as required or assigned.
Supervision Received/Given—Receives limited supervision from a specialist or coordinator. May provide guidance and assistance to full-, part-time, and/or hourly employees, as required. May supervise lower-graded employees, as assigned. |
| This position requires knowledge of all of the seven core competencies of the Supporting Services Professional Growth System (SSPGS) to include commitment to students, knowledge of job, professionalism, interpersonal, communication, organization, and problem solving. Any combination of education and experience equivalent to graduation from high school, with some experience in technology support preferred. Knowledge of current database and software programs, including standard desktop and communications applications. Ability to create comparisons and analyses of technical issues and to quickly learn assigned tasks. Ability to communicate effectively, both orally and in writing. |
Graduation from high school supplemented by completion of a recognized technical course in telecommunications; some experience in the installation and repair of telephones, wiring, and other electronic equipment; electronics and electrical theory and repair, and experience in the evaluation, operation, maintenance, and repair of instructional equipment; experience and/or completion of courses in use and repair of microcomputer and attached equipment. Technical coursework in communications systems desirable. Experience in the following areas: designing and implementing telecommunications systems in large facilities; monitoring, projecting, and determining accuracy of costs and usages on telecommunication bills; reporting problems and procedures to telecommunication vendors and MCPS Maintenance Division; and hands-on telephone system usage, testing, and station repair. Experience in computer applications, operating systems, computer architecture and networking desirable. Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered. Minimum of two years field experience in installation and maintenance of telephone systems.
|
|
(Special requirements such as lifting heavy objects and
frequent climbing.)
Ability to perform work requiring physical exertion and climbing. Ability to climb ladder, work in confinedspaces, and lift heavy loads of 40 lbs. or more. |
|
(Frequent overtime or night work required, etc.) None |
- Performs responsible technical tasks related to technology initiatives, such as quality assurance, technology modernization, telecommunications, E-rate, equipment repair, and audio-visual support
- Performs more routine and technical or administrative tasks associated with technology initiatives
- Supports customer needs
- May organize meetings and document and track needed follow-ups
- May provide support to IT system specialists and/or IT system engineers
- May use various database and software programs to develop databases that support technology initiatives
- May regularly update existing databases to maintain accurate information
- May perform routine comparisons of data and analyses of information
- May assist in the implementation of new technology initiatives
- May review existing information related to a technology initiative and correct or update, as needed
- May handle correspondence and other staff and customer communications
- Performs related work as required.
Performs related work as required |
