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Technical Help Desk

Supporting MCPS employees Monday - Friday, 7am to 5pm (except holidays)

New and Improved Help Desk Portal Now Open

Now open! New and improved Help Desk portal to report incidents and submit requests. Click here to learn more! You can still email or call the Help Desk as usual and check on the status of those tickets in this portal. Log into the new portal using username@mcpsmd.org by clicking here.

Help Desk Portal

Top Five
Support Q&A

Please log into your MCPS Google account to access the Guides and links. 

  1. How can I update my Outlook / ePaystub password?  -  Self-Service Password Reset (SSPR)
  2. Registering for Multi-Factor Authentication (MFA)   -  MFA Guide

  3. Hub+ for Employee Self-Service & HR Functions

    Hub+ Resources Library

  4. Hub for Finance, Purchasing and Budget

     Hub Business Help Library

  5. How do I log into MCPS Business Center?   - MCPS Business Center

More questions...

Tech Tips
What's New?

Are you a parent or student that needs help resolving a technology issue?

Get help by contacting the Community Support Hotline via e-mail at communitytechsupport@mcpsmd.org

Parents and guardians can also log into our new Community Tech Support Portal to search helpful support guides and screencasts, monitor the progress of their tickets, chat with a virtual or live agent, and more. These resources are available in English and Spanish. Check out this support guide to learn more. School staff: Send this flyer to parents and guardians to help them be in the know!

MCPS Newsletter

Monthly IT Wire

Summer 2024 Technology Sessions

 

New to Using MCPS Technology?

 

Contact the
Help Desk

If you are experiencing an issue with one of our core MCPS systems, log into the new Help Desk Portal with your username@mcpsmd.org to see if the issue has already been identified. If so, that means that we are aware of a widespread incident and you can then use the page to conveniently monitor status, rather than calling the Help Desk or submitting a ticket.

Help Us Help You! (Information required before contacting us)

Submit a Help Desk Request

Not an emergency? Log into the Help Desk portal with your username@mcpsmd.org to create a request or report an incident.

For immediate assistance,
call: 240-740-9000. Please have your employee ID number available.

Specialists available Monday-Friday, 7 am - 5 pm, except holidays.  

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Related forms

** After your official start date, you will automatically be granted access to the network and your department's shared folders (M:\ drive). Please complete this form only if you need additional access.

For more information, please contact the Technical Help Desk at 240-740-9000

 

Related policies

 

 

 
 
  • ERSC        240-740-8100 
 

 

Where we are

The Technical Help Desk offices are at:
45 West Gude Drive, Suite 3500
Rockville, MD 20850

Phone 240-740-9000

Who we are

Staff directory