Criteria to advance from Intern (18) to ITSS I (20)
Show the ability to meet customer needs by demonstrating competency in his/her current responsibilities;
Demonstrate knowledge of MCPS rules and regulations related to the position
IGT-RA – read and be able to communicate meaning to users
Security Procedures
Creation of log-ins (matrix)
Union agreement and labor relations rules, such as overtime, leave, travel
Licensing and intellectual property rights
Satisfactorily complete all training required for movement to the ITSS I level;
Independent study and/or coaching to learn all existing configurations in schools
Vendor provided training or other coursework to learn new tools
Hands on training in technology lab
In-house training to acquire technical skills
Attain a specific, pre-defined and consistently applied level of proficiency in supporting users and administering technology services; Must be able to perform more technically complex tasks such as:
first-level problem-solving and trouble-shooting
offering first-level diagnosis for hardware/software problems
responsibility for independently installing and configuring workstation hardware/software
install cables and configure telecommunications equipment
Successfully complete six months at the ITSS Intern level.
Criteria to advance from ITSS I (20) to ITSS II (23)
Show the ability to meet customer needs by demonstrating competency in his/her current responsibilities;
Demonstrate knowledge of department and division procedures;
All above
Procurement regulations and purchasing procedures
How to lead a meeting
Project management tools (PAG, MSProject)
Documenting work and work procedures
Process improvement procedures and process flow-charting
Satisfactorily complete all training required for movement to the ITSS II level;
Independent study, coaching, and/or in-service training to learn technical skills and applicable department and division procedures
Vendor provided or formal (technical institute or college) training to learn the technology tools currently used or being adopted
In-house training and/or workshops to update technical skills
Industry training to acquire the first level of technical or professional certification, for example Microsoft Certified Professional (MCP) or Microsoft Office Specialist
Attain a specific, pre-defined and consistently applied level of proficiency in supporting users and administering technology services;
Independently install and configure networked hardware and software
second-level problem-solving and trouble-shooting
offering second-level diagnosis for hardware/software problems
Assist in planning of a local area network
Inspect telecommunication cabling, power, and facilities
Successfully completed a minimum of one year at the ITSS I level.
Criteria to advance from ITSS II (23) to ITSS III (25)
Show the ability to meet customer needs by demonstrating competency in his/her current responsibilities;
Satisfactorily complete all training required for movement to the ITSS III level;
Independent study, mentoring, and in-service training to learn analytical, project management, team leadership, and technical skills
On-the-job project participation to learn how MCPS creates business solutions and integrates systems, including vendor relations and customer collaboration
Shadowing IT Systems Engineers or project managers, practicing what is learned, and integrating these skills into the existing skill set
Vendor provided or formal (technical institute or college) training to learn the technology tools currently used or being adopted, or to research the viability of new tools that may be under consideration
In-house training and/or workshops to update technical skills
Industry training to acquire an intermediate level of technical or professional certification, for example Microsoft Certified Systems Engineers (MCSE)
Attain full mastery of user support and technology administration;
Serve as a consultant to those requiring unique business solutions
Integration of multiple vendor products
Perform independent research to resolve technical problems
Implements new and emerging technologies in the resolution of program needs
Documents work and work procedures that meet quality assurance standards
Lead staff and manage projects
Organize and facilitate meetings
Provide in-service training to technical staff
Be able to assist with (workflow) project planning and reporting;
Be able to review work for accuracy; and
Successfully complete a minimum of one year at the ITSS II level.