OFFICE OF HUMAN RESOURCES AND DEVELOPMENT → CLASSIFICATION → COMMUNICATIONS ASSISTANT, DIVISION OF FAMILY AND COMMUNITY ENGAGEMENT

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Communications Assistant, Division of Family and Community Engagement

MONTGOMERY COUNTY PUBLIC SCHOOLS
CLASS DESCRIPTION
OFFICIAL TITLE: Communications Assistant CODE: 4595 SQ/OQ: Optimal Qualified
WORKING TITLE: Communications Assistant, Division of Family and Community Engagement GRADE: 16 MONTHS: 12
SUMMARY DESCRIPTION OF CLASSIFICATION: Under the guidance of the director of the Division of Family and Community Engagement supports communications efforts of the Office of Student and Family Support and Engagement using web-based, graphic and print materials. Coordinates support for ASK MCPS calls and e-mails and be able to assist in training office staff in the use of communication tools that are computer-based. Provides innovative and effective approaches to improve service to customers. Exercises considerable initiative to resolve problems and to anticipate and respond professionally to all queries.
MINIMUM QUALIFICATION STANDARDS
KNOWLEDGE, SKILLS, AND ABILITIES: Working knowledge of organizational communications and Montgomery County Public Schools (MCPS) organizational structure. Ability to analyze quantitative data reports; proficiency with presentation software such as PowerPoint, Keynote, and others. Ability to perform complex word processing, and data entry/extraction. Ability to manage multiple projects in a fast-paced office, and quickly respond to communication needs including the web site/ Ability to develop simple, user friendly communication tools and processes. . Excellent interpersonal, human relations, oral and written communication skills required. Ability to use resourcefulness and tact, recognizing established precedents and practices when making decisions and solving problems. Knowledge of the seven core competencies of the Supporting Services Professional Growth System (SSPGS).
EDUCATION, TRAINING, AND EXPERIENCE: High School or GED diploma required. Associates degree or bachelors degree preferred. Minimum five years of progressively more responsible experience, three of which shall have been in the administrative support class in a school or central office setting. Completion of some college coursework in web publishing/design or business related courses desirable. Training and experience in office computing software applications and developing/updating web pages for three or more years. Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.
CERTIFICATE AND LICENSE REQUIREMENTS: None
PHYSICAL DEMANDS: (Special requirements such as lifting heavy objects and frequent climbing.) As required by the duties and responsibilities of the job.
SPECIAL REQUIREMENTS: (Frequent overtime or night work required, etc.) None
OVERTIME ELIGIBLE: Yes

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

Note: (Incumbents may perform any combination of the essential functions shown below. This position description is not intended to be an exhaustive list of all duties, knowledge, or ability associated with this classification, but is intended to accurately reflect the core job elements.)

Coordinates communications and logistics within the Office of Student and Family Support and Engagement and with other MCPS offices and schools.

Researches and prepares written materials for the Office of Student and Family Support and Engagement

Interprets, analyzes and extracts data to assist in the development of school district information for outreach activities, including PowerPoint presentations and printed materials.

Provides customer service and document management to support to the Division of Family and Community Engagement and ASK MCPS e-mail drop box and telephone lines by answering questions and resolving problems

Receives communication from customers and staff, determines nature of business, then, exercises sound judgement and decision-making skills to resolve sensitive matters referring persons to the office or school that can best address their needs and concerns.

Edits publications, memoranda, and standard communications.

Supports administrative secretarial staff

Assists with the development and maintenance of the Office of Student and Family Support and Engagement website.

Performs related duties consistent with the scope and intent of the position.

Class Established: 10/2005
Date(s) Revised: 11/2012, 10/2016
Last Reviewed:

This description may be changed at any time.

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