OFFICE OF HUMAN RESOURCES AND DEVELOPMENT → CLASSIFICATION → COMPUTER OPERATOR II

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Computer Operator II

MONTGOMERY COUNTY PUBLIC SCHOOLS
CLASS DESCRIPTION
OFFICIAL TITLE: Computer Operator II Shft 2 CODE: 5262 SQ/OQ: Optimal Qualified
WORKING TITLE: Computer Operator II GRADE: 16 MONTHS: 12
SUMMARY DESCRIPTION OF CLASSIFICATION: Under general supervision, provides lead supervision over a computer data center operation shift and operates mainframe enterprise computer systems, tape libraries, and related equipment. The work of the class involves operation of a mainframe computer, enterprise servers, high speed printers, optical scanners, pressure sealers and the related equipment and devices in a multiprogramming/multi-partitioning environment multi-platform data center. Employees lead other operators on the same shift and are responsible for completing scheduled production runs during their shifts, taking actions on own initiative to maintain schedule and correct problems, while referring serious problems to supervisor or senior technical staff.
MINIMUM QUALIFICATION STANDARDS
KNOWLEDGE, SKILLS, AND ABILITIES: Working knowledge of the practices and procedures of operating mainframe enterprise Unix and Windows servers computers and associated peripheral equipment and devices. Working knowledge of automated monitoring systems, data center environmental control systems, data center HVAC systems, basic knowledge of electrical equipment such as UPS, transformer and circuit breakers. Working knowledge of the care and handling of magnetic tape, disks, and printers. Working knowledge of the operations of high speed printing equipment, computer forms and supplies and their use. Knowledge of basic programming concepts, Data Base Management System concepts, and on-line system concepts desirable. Ability to lead, direct, and train data processing operators and interact effectively with operational groups within the unit. Ability to operate a wide variety of computer-related equipment with speed, efficiency, and economy. Ability to plan, assign, instruct, supervise, and coordinate the work of data processing operators. Ability to follow complex instructions. Ability to work under tight schedules and deadlines with maximum efficiency. Knowledge of and the ability to meet the seven core competencies of the Supporting Services Professional Growth System (SSPGS).
EDUCATION, TRAINING, AND EXPERIENCE: High School or GED diploma required. Associates degree preferred. Training in the operation of mainframe computers, enterprise servers and tape libraries. Considerable experience as a computer operator, preferably in a lead capacity, including experience in diagnosing and solving hardware/software operational problems. Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.
CERTIFICATE AND LICENSE REQUIREMENTS: None.
PHYSICAL DEMANDS: (Special requirements such as lifting heavy objects and frequent climbing.) Ability to stand for extended periods of time and move heavy boxes and equipment weighing up to 10040pounds. Ability to work at a computer screen for long periods.
SPECIAL REQUIREMENTS: (Frequent overtime or night work required, etc.) Ability to work assigned shift and occasional overtime. Ability to work during inclement weather and when urgent or emergency work must be performed.
OVERTIME ELIGIBLE: Yes

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

1. Assigns and supervises the work of the computer operators; orients new workers to procedures and standards of the unit; instructs operators on new procedures.

2. Operates computer data center equipment as necessary; powers the computer server and related equipment up or down, inspects run package and loads tapes or, disks or cards; processes run observing computer monitor for messages and status reports.

3. Refers to technical manuals for reference and message responses and how to respond to console terminal monitoring.

4. Ensures the proper input data is provided; diagnoses and solves operational problems; prepares problem reports; makes decisions regarding situations caused by hardware failures; assures that schedules are maintained and follows through on job reruns.

5. Assures that the telecommunications network enterprise application systems are is available to users on schedule and notifies staff when the network systems cannot be available as scheduled.

6. Understands proper procedures for distinguishing the various types of hardware failures that can occur and the corrective actions that must be taken;

7. Describes hardware/software problems in detail to the hardware IT systems engineers and/or system applications development/programming staff.

8. Understands proper procedures and functions of the environmental conditioning devices and fire suppression systems that protect computer hardware and personnel.

9. Understands the functions and operations and the power management/conditioning equipment and related switch and monitor panels.

10. Coordinates with other shift supervisors on jobs in process, jobs not completed on the schedule, and problems to be anticipated at time of shift change;

11. Maintains staff awareness of changes in all operational techniques and areas relevant to an efficient and economical operation.

12. Upholds rules and guidelines established by management for a secure, safe, and orderly facility.

13. Performs related duties as needed.

Class Established: 1/70
Date(s) Revised: 4/76, 8/83, 10/84, 7/92, 6/93. 2/08
Last Reviewed:

This description may be changed at any time.

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