Technology Information and Support for Parents

Community Tech Support Information

Access the Tech Support Portal

What is the Community Tech Support Portal?

• Contact Technology Support to report a problem
• Find knowledge articles about using and solving technology problems, including:
• Activating ParentVUE, Chromebook questions, MyMCPS Classroom, and Zoom

Is there a video briefly explaining the Community Tech Support Portal?

Yes, Click here to view the video

Is there a guide on how to use the Community Tech Support Portal?

Guide in English and Spanish

ParentVUE Overview and FAQs

What is ParentVUE?

ParentVUE is the parent portal to MCPS's Synergy Student Information System that is available in the MCPS supported languages on the web or mobile device. It is a secure way to access information about attendance, classes, grades, report cards, online school enrollment, athletic registration, Synergy mail, a link to the MyMCPSClassroom digital learning platform, and much more.

How do I access ParentVUE?

• You will need an activation letter from one of your child's schools
• Website browser: https://md-mcps-psv.edupoint.com/PXP2_Login.aspx
• Download the ParentVUE app for Apple or android mobile devices on Google play store

How do I activate my ParentVUE account?

• Activating Your ParentVUE Account
• Parents new to MCPS will create a ParentVUE account during the enrollment process
• Parents will be sent an activation letter by email or by US mail
• Contact your child's school to obtain an activation letter if you did not receive one
• Here are directions for activating your account

  Translated ParentVUE Activation Letter Guides: Spanish / Korean / French / Amharic / Vietnamese / Chinese / Portuguese

Why do I need a ParentVUE account?

• ParentVUE is the primary communication tool for MCPS teachers and staff to communicate with parents about school and student information
• It provides up to date information and announcements
• ParentVUE is available in the MCPS supported languages

Do I need separate ParentVUE accounts for each of my children?

No, you will only need one account to access information for all your children

What if I do not see all my children in one account?

Use this link to submit a ParentVUE – Account Activated but Missing Students Google form, or Contact communitytechsupport@mcpsmd.org for support on merging accounts

How do I see ParentVUE in different languages?

In the bottom corner of the website or app look for a drop-down menu of different languages. Pick the language you desire

What is the difference between ParentVUE and MyMCPSClassroom?

• ParentVUE displays information about attendance, class schedule, grades, report cards, calendars, school information, and other information that is stored in the Synergy Student Information System
• MyMCPSClassroom is the learning management system or digital learning platform. Parents may use an "observer" account where they can view instructional information and resources. Click here for more information.

How do I change my ParentVUE password?

On the ParentVUE login screen, Click, forgot password, you will received an email on the email linked with your ParentVUE with a link to change your password. Please contact communitytechsupport@mcpsmd.org for support if you don’t receive the email.

How do I register my child for Middle School or High School Athletics?

• The ParentVUE online registration portal, available in the MCPS supported languages, incorporates all required paper forms and documents into an internet-based platform that can be accessed using a secure ParentVUE Portal login. Parents/guardians are also able to scan and upload their student's physical and proof of COVID-19 vaccination, as part of the registration process.
• Athletic Registration with ParentVUE Online Registration

What is Annual Verification and how do I do this in ParentVUE?

In the past, yellow emergency cards and a variety of other forms were sent home with students on the first day of school so that families could communicate updates about contact information, health, directory withholdings, emergency contacts, and more. This process will now take place in ParentVUE using Online Registration.

How do I sign up for Parent-Teacher Conferences using ParentVUE?

Directions

Where do I find the ParentVUE Support Guide and other support guides?

ParentVUE Quick Guides

English /  español  / 中文  / français / Português / 한국어 / tiếng Việt / አማርኛ  

• Navigating ParentVUE Mobile App
• Navigating StudentVUE Mobile App
• Athletic Registration with ParentVUE Online Registration
• Activating Your ParentVUE Account