MCPS Community Tech Support Help: For the technical needs of any student or parent during the summer or during after school hours, please call 240-740-7020 or email communitytechsupport@mcpsmd.org
New Community Tech Support Portal
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Click HERE for the main website
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Search to find helpful support guides and screencasts in English and Spanish
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Chat with a virtual or live agent
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Submit and track the progress of a Help Desk ticket
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Parents/guardians can still email (communitytechsupport@mcpsmd.org) or call (240-740-7020), and then track their ticket in the portal
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Parents/guardians can use this support guide to activate their accounts
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Other Tech Support and Help Links
Chromebook Support |
myMCPS Support | ParentVUE Suport | Emotional/Wellness Support | Websites or Apps Support |
myMCPS Classroom Help | Mrs. Helton's Counseling Website | Kami Support for Parents and Students | ||
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YouTube Series by MCPS |
Parent Academy | ||
Google Form to Request a Home Use Device | Student Accounts and Access Information | |||
Parent Video: How to help your child navigate myMCPS Classroom |
MCPS Be Well 365 | Unpacking Your Digital Backpack Parent Video: (myMCPS, ParentVUE, Kami, Zoom, Google) | ||
(Helps with black screen during Zoom) |
myMCPS Quick Start Course for Students | ParentVUE Webinar | ||
Clearing the Cache on a Chromebook | ||||
Connecting to a Mifi Hotspot |