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Technical Help Desk

Supporting MCPS employees Monday - Friday, 7am to 5pm (except holidays)

New and Improved Help Desk Portal Now Open

Now open! New and improved Help Desk portal to report incidents and submit requests. Click here to learn more! You can still email or call the Help Desk as usual and check on the status of those tickets in this portal. Log into the new portal using username@mcpsmd.org by clicking here.

Help Desk Portal


Student Systems Applications 

BASICS

SynergySIS & TeacherVUE online

 

SPECIFICS

Attendance

 
Elementary Teacher Attendance - quick guide Taking Attendance  
Secondary Teacher Attendance - quick guide Taking Attendance  

Elementary Gradebook

 
Quick reference guide Support Guide  

Elementary TeacherVue

 
Quick reference guide FAQS  

Enrollment

 
Quick reference guide SISEnrollGuide  
Quick reference guide - home instruction

Online

 
 Next Year School Assignment Process (Future Enrollment)  Future Enrollment Guidelines  

ESOL 

 
ESOL Initial Screening/Placement Online  
Synergy ESOL Reports Guide SIS Reports  

Learning Academy

 
Quick reference guide Online  

Montgomery Virtual Academy (MVA)

 
Quick reference guide Online  
Synergy Enrollment EnrollGuide  

PreKindergarten and Head Start

 
Quick reference guide Online  
Synergy Enrollment EnrollGuide  

International Admissions and Enrollment

 
Quick reference guide Online  
Synergy Enrollment  EnrollGuide  

Synergy Reports

 
Quick reference guide  SIS Reports  

Secondary Drop/Add

 
Quick reference guide Student Course  

Secondary Grade Correction

 
Quick reference guide Correction Guide  

Secondary Dual Enrollment

 
Quick reference guide Online  
MC Grade Changes and Additions MC Grade Guide  

Secondary Mark Exclusion

 
Quick reference guide Mark Exclusion Guide    
Process for Registrars  Process Guide  

Student Bullying

 
Quick reference guide Online  

Inquiries

 
Quick reference guide Online  

Student Programs

 
Quick reference guide Online  

Student Service Learning

 
Quick reference guide Online  

Student Suspension

 
Quick reference guide Code of Conduct .pdf

Discipline Incident

 
Quick reference guide Synergy Incident Management  

Testing Accommodations

 
Birth to School age  Online  
College and Career Center Online  

Title I Summer Programs

 
Quick reference guide Online