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Technical Help Desk → Top 5 FAQs

Technical Help Desk

Supporting MCPS employees Monday - Friday, 7am to 5pm (except holidays)

New and Improved Help Desk Portal Now Open

Now open! New and improved Help Desk portal to report incidents and submit requests. Click here to learn more! You can still email or call the Help Desk as usual and check on the status of those tickets in this portal. Log into the new portal using username@mcpsmd.org by clicking here.

Help Desk Portal

MFA/Password-

Registering for Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to the network or applications. Please refer tothe MFA Guide
 

How to log into my MCPS Outlook from home?

MCPS utilizes Microsoft Outlook as the primary email. The account appears as username@mcpsmd.org You can go to the MCPS website click on staff and then Check Email.

 

 Need help accessing your MCPS e-mail on your phone?

Note: To view these directions you will need to log in to the Help Desk portal using your username@mcpsmd.org and Outlook password

Hub -

  Hub+ for Employee Self-Service & HR Functions

Everything you need to know to use Hub+

Hub+ Resources Library

 

 Hub for finance, purchasing and budget

Hub Business Help Library

 

 How do I log into MCPS Business Center from home?

 

PDO/Training - 

  How do I sign up for training using PDO?

  1. Log into PDO.
  2. Enter your Outlook/ePaystub user name and password.
  3. Log on

Finding a class

  1. Enter one or two keywords under Course Search.
  2. Click Search.
  3. If present click View All Sections.
  4. Click the Section Title (in blue lettering) of the section you choose.
  5. The Course Detail page opens.
  6. Click Register.
  7. Click Next.
  8. Confirmation screen appears.

 How can I withdraw from a course in PDO?

 
 

 How do I log into the Safe Schools website to take safety training?

Safety training website: http://mcps.md.safeschools.com/login

Users log in with their Melt ID - no @mcpsmd.org afterward. 

No password is required

 

Substitute - 

 

 How do I register by telephone to use the Substitute Employee Management System? (new employees only)

1. Call 301-298-2864
2. Enter your Employee ID Number as your Access ID followed by the star (*) key.
3. When asked for your PIN, enter your Employee ID Number again followed by the star (*) key.
4. Record your name followed by the star (*) key.
5. Next you will hear your primary location and classification.
6. You will be asked to select a new PIN. Enter a PIN that is at least six (6) digits in length but no more than nine (9) digits followed by the star (*) key.

Need more information? Visit the Substitute Employee Management System page or contact the Substitute Help Desk at 240-740-8060.

 

I am a short-term sub, how do I login at a school?

When logging onto a computer at any school use your Outlook/ePaystub user name and password (example: user name=smithjoh password=Outlook/ePaystub password).

 

Access from home -

 

MCPS Remote Access

MCPS Remote Access Support Guide

  How do I access my documents folder from home?

To work from home have your Principal or Director follow these directions.

 

 How can I obtain a remote access connection so I can work from home?

Have your supervisor follow these directions to make the request. Once approved our tech's will contact you with next steps.

 

 How is computer access granted when I'm new to MCPS or change positions?

Your position code / location in the payroll system and the classes assigned to you in Synergy, if you are a teacher, determines your access.

 

 Need to access to Mircosoft office from home?

The Outlook client is a part of Microsoft Office. Each employee can download and install Microsoft Office for free. For more info on installing Microsoft Office at home see:

Microsoft Office software for Staff and Students

 

WIFI -

 Need help connecting to MCPS Wi-Fi?

 
 

Assets Essentials - Work Orders - 

 

Need help with Assets Essentials?

Please note that the Maximo system has been discontinued. The Office of Facilities Management launched Asset Essentials, its new computerized maintenance management system (CMMS) on August 1, 2022. The work order lookup function that was previously available for Maximo is being created for the new CMMS. Until it is functional, feel free to contact the DFM Call Center by phone (240-740-2300) or email (DFMcallcenter@mcpsmd.org) to inquire about the status of a work order. You may also use the call center to request service for your facility. The call center is open Monday through Friday from 6:00 a.m. to 3:30 p.m. If you have an emergency after hours, on the weekends, or on a holiday, please call Security at 240-740-3066.  

Need more help?

 

 

End-of-the-year -

 

More Help -

Advanced instructions and answers to many common questions are found.

  • Help Desk portal to report incidents and submit requests. Click here to learn more! You can still email or call the Help Desk as usual and check on the status of those tickets in this portal. Log into the new portal using username@mcpsmd.org by clicking here.